Return and Exchanges

1. Return Policy

We hope you’ll experience love at first sight with your new lace wig! However, if you need to make a return please be mindful that the lace wig must be in its original condition upon arrival without any modifications for any and all returns to be processed. 

All U.S orders (except final sale and hair products) have a 3 day return policy from the day of receiving. All wigs shall be returned as-new, unworn and in an unaltered condition, with all accessories included. If the lace front was cut or trimmed it can no longer be returned. Hair care and wig maintenance products are final sale.

Buyer pays for return costs. A 10% restocking fee is required for all returns. Fees will be automatically deducted from your refund. 

If the returned wig does not meet our requirements we have the right to refuse a refund. If the product is not eligible for a refund, the wig will be shipped back at the buyers expense.

Email hello@wigsbycamila.com to notify of the return and we will provide the return shipping address. Please wait until our customer service representative has replied with the instructions before shipping the item back.

Wigs By Camila Inc will not provide reimbursement for packages that are lost, stolen, or damaged.

Please be aware that international orders are not offered any refunds or exchanges.

2. How to cancel an order 

Please email hello@wigsbycamila.com as soon as possible to have your order canceled. Orders are usually shipped out within 2 business days. All cancellations are charged a 5% cancellation fee if the order has not been shipped. If the order has already shipped, cancellation can only be processed after we receive the wig back from you and a 10% restocking fee will be applied.

International orders can not be canceled after the package has been shipped. 

3. Shipping

Orders are usually shipped within 2 business days through USPS Priority or UPS Worldwide. After the item has shipped you will be provided with a tracking number via email. Clients are responsible for tracking their package until arrival as our system does not automatically send updates every step of the way. 

WIGS BY CAMILA is not responsible for any delays related to the shipping process. 

4. International orders

We ship worldwide. However, international orders are subject to local customs. Please note that the client is responsible for communicating with local customs and providing any and all information about the package if necessary. 

WIGS BY CAMILA is not responsible for any customs delays or fees for international orders.