FAQ

The Wigs by Camila Black Friday 2025 event will run for 5 days, exclusively for purchases made on our website, from November 24, 2025 (12:01 AM ET) to November 28, 2025 (11:59 PM ET).

During this period, all Lace Wig purchases qualify for a 15% discount using the code BLACKWBC at checkout.

1. Discount Code – BLACKWBC (15%)
Valid exclusively for the purchase of Lace Wigs.

– Not applicable to accessories, services, Diamond Net, or any other additional products.
– Non-cumulative: only one discount code may be applied per order.
The 15% discount applies to all eligible Lace Wigs listed on the US website.

2. Campaign Period
– Starts: November 24, 2025 at 12:01 AM (ET)
– Ends: November 28, 2025 at 11:59 PM (ET)
Orders placed outside this timeframe are not eligible for the discount.

3. Shipping & Production Timeline
– In-Stock Lace Wigs: Orders ship within 2 business days after payment confirmation.
– Preorder Lace Wigs: All preorder Lace Wigs purchased during Black Friday will have a 60-day production time, counted from the date of purchase.

4. Payment Methods
– Payments follow the standard options available on the site: PayPal
– PayPal Pay in 4 (available for customers within the United States)
– PayPal also supports payments in CAD (Canadian Dollar), EUR (Euro), and GBP (British Pound) for international customers.

5. Shipping
– Free worldwide shipping via UPS Worldwide Saver, with no changes during the Black Friday period.

6. Returns & Exchanges
– All return and exchange requests follow the standard Wigs by Camila General Policies. Please refer to the Policies page for full details.

7. Purchase Limit
– There is no limit on the number of Lace Wigs per customer. The 15% discount is applied to the entire cart total, as long as all items are eligible Lace Wigs.

Due to our end-of-year vacation, all Lace Front and 5×5 Glueless cap preorders purchased from November 15th, 2025 onwards will have a production time of 60 days, with shipping only starting on January 15th, 2026.

We hope you’ll experience love at first sight with your new lace wig! However, if you need to make a return please be mindful that the lace wig must be in its original condition upon arrival without any modifications for any and all returns to be processed.

All U.S orders (except final sale and hair products) have a 3 day return policy from the day of receiving. All wigs shall be returned as-new, unworn and in an unaltered condition, with all accessories included. If the lace front was cut or trimmed it can no longer be returned. Hair care and wig maintenance products are final sale.

Buyer pays for return costs. A 10% restocking fee is required for all returns. Fees will be automatically deducted from your refund.

If the returned wig does not meet our requirements we have the right to refuse a refund. If the product is not eligible for a refund, the wig will be shipped back at the buyers expense.

Email hello@wigsbycamila.com to notify of the return and we will provide the return shipping address. Please wait until our customer service representative has replied with the instructions before shipping the item back.

Wigs By Camila Inc will not provide reimbursement for packages that are lost, stolen, or damaged.
Please be aware that international orders are not offered any refunds or exchanges.

Please email hello@wigsbycamila.com as soon as possible to have your order canceled. Orders are usually shipped out within 2 business days. All cancellations are charged a 5% cancellation fee if the order has not been shipped. If the order has already shipped, cancellation can only be processed after we receive the wig back from you and a 10% restocking fee will be applied.

International orders can not be canceled after the package has been shipped.

Orders are usually shipped within 2 business days through USPS Priority or UPS Worldwide. After the item has shipped you will be provided with a tracking number via email. Clients are responsible for tracking their package until arrival as our system does not automatically send updates every step of the way.

Wigs By Camila is not responsible for any delays related to the shipping process.

We ship worldwide. However, international orders are subject to local customs. Please note that the client is responsible for communicating with local customs and providing any and all information about the package if necessary.

Wigs By Camila is not responsible for any customs delays or fees for international orders.